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Senior Operations Manager – Home Care

Azalea Home Care | Lawrenceville, GA
Full-Time | On-Site Leadership Role
Schedule: Monday–Friday; occasional urgent client-care support

Compensation & Benefits

Base Salary: $75,000–$85,000, based on experience
Performance Bonus: Target $10,000, stretch up to $15,000 annually
Total Compensation Opportunity: $85,000–$100,000 annually

Benefits:
Health, dental, and vision insurance; 401(k); PTO; leadership development; supportive culture; direct executive access; and growth path.

Azalea Home Care is seeking a hands-on Senior Operations Manager to lead day-to-day operations. This role ensures clients are staffed, caregivers are supported, schedules run smoothly, and issues are resolved before they grow.

This is a high-impact leadership role for someone who understands home care and can bring structure, accountability, and consistency to daily operations. The Senior Operations Manager will work closely with the CEO and Director of Strategic Development to strengthen workflows, communication, team accountability, and care delivery as Azalea continues to scale.

Bonus Structure Includes

Bonus eligibility is tied to:

95%+ shift coverage
Fewer caregiver call-outs and no-shows
Improved caregiver reliability and retention
Timely start of care for new clients
Completed handoffs between key departments
EVV and documentation readiness before billing deadlines

Key Responsibilities

Lead daily scheduling and staffing for home-based and facility-based client cases
Ensure shifts are staffed, confirmed, monitored, and escalated when coverage risks arise
Manage caregiver call-outs, coverage gaps, last-minute changes, and real-time staffing adjustments
Hold scheduling accountable to coverage, advance confirmations, call-out response, overtime control, and client disruption metrics
Serve as the operational bridge between intake, recruiting, onboarding, scheduling, EVV, billing, payroll, and care delivery
Monitor intake-to-care from referral through caregiver matching, scheduling, start of care, and billing readiness
Implement workflows, SOPs, handoff checklists, escalation protocols, and KPI tracking with leadership
Act as escalation point for scheduling issues, caregiver reliability concerns, client/family complaints, and recurring breakdowns
Coordinate with billing and payroll to keep scheduling data, EVV records, visit confirmations, and exceptions accurate

What Success Looks Like

95%+ of shifts are consistently covered
Same-day call-outs are handled quickly with minimal missed care
Routine new clients begin care within 48–72 hours after intake, authorization, care requirements, and scheduling needs are complete
Caregiver reliability, communication, and retention improve
Required handoffs, EVV exceptions, and operational documentation are completed on time
Leadership is pulled into fewer routine operational fires

Qualifications

3+ years of relevant experience required; 3–5 years preferred in home care, home health, healthcare operations, healthcare staffing, or similar
Experience with scheduling, staffing, caregiver coordination, client service, and daily operations
Understanding of intake, onboarding, scheduling, EVV, billing, payroll, and caregiver communication in home care
Experience managing call-outs, coverage gaps, urgent staffing needs, and client/family escalations
Strong leadership, organization, problem-solving, decision-making, and communication skills
Comfortable using data to manage performance and improve operations
Experience with home care software, EVV, Medicaid, private duty care, facility staffing, or payer documentation preferred
Hands-on, proactive, steady under pressure, and comfortable stepping into operational details when needed

Growth Opportunity

Growth path to Director of Operations as Azalea scales, helping build scheduling, SOP, KPI, EVV, and cross-department systems.

Compensation: $75,000.00 - $85,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Azalea Homecare is a locally owned and operated private duty home care provider serving the Atlanta metro area and surrounding counties. Rooted in our belief of “our family caring for yours,” we are proud to be recognized for our commitment to quality and service, including being named Best of Georgia and Best of Gwinnett, reflecting the trust we’ve built within the communities we serve.

We specialize in providing personalized home care and care management for seniors and individuals with disabilities, offering services such as personal care, post-surgical support, Alzheimer’s and dementia care, assistance with daily activities, and more.

What sets us apart is our focus on building a strong, reliable team. We prioritize consistency in scheduling, clear communication, and creating an environment where our staff feels supported and set up for success. Our goal is to create a workplace where team members can grow, take ownership, and be part of a company that is actively scaling and improving.

At Azalea Homecare, you’re not just filling a role you’re helping shape how care is delivered, impacting the community and how the organization grows.

^{This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.}

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Benefits of working as a Caregiver

Flexible work schedule

In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)

Being part of the family

Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)

Career advancement in a growing field

Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)

Opportunity to help seniors and people with disabilities stay at home

In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)

Senior Operations Manager Home Care

Senior Operations Manager – Home Care

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Benefits of working as a Caregiver